These general terms and conditions of business and delivery (GTC) apply to all deliveries by Carromco GmbH & Co. KG. Unless otherwise stated in the offer, these terms and conditions apply exclusively. Deviating conditions of the customer are not recognized, they do not become part of the purchase contract.
The purchase contract is concluded with the company Carromco GmbH & Co. KG, Mühlenweg 144, 22844 Norderstedt, Germany. You can reach our customer service for questions, complaints and complaints on weekdays from 9 a.m. to 6 p.m. on the telephone number: +49 40 3259266-22 as well as by email at email@example.com and by fax at +49 40 3259266-33.
The presentation of the products in the online shop is not a legally binding offer, but an invitation to order. Errors excepted. A purchase contract is only concluded when the ordered goods are dispatched or when you are notified of the delivery. The electronic confirmation sent by us after your order is not yet an acceptance, but only informs you that your order has been received in the system. You will receive an invoice with the goods, which is also an order confirmation. If we are not able to deliver the ordered goods, we will inform you immediately about the unavailability. Special agreements and side agreements are only valid after written confirmation by the seller.
a) Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period begins 14 days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us – Carromco GmbH & Co. KG, Mühlenweg 144, 22844 Norderstedt, Telephone number: +49 40 3259266-22, Fax number: +49 40 3259266-33, Email: firstname.lastname@example.org – by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. If you make use of this option, we will send you a confirmation of receipt of such a cancellation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
b) Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have to send the goods to Carromco GmbH & Co. KG, Mühlenweg 144, 22844 Norderstedt, Germany to be returned or handed over. The deadline is met if you send the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to your handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Our prices include the statutory value added tax of the Federal Republic of Germany. In addition, postage and shipping costs are incurred, unless otherwise stipulated in the offer itself. Unless otherwise stated on the invoice, the invoice amount is due immediately. If the customer does not pay on time, even after a reminder with a deadline, the seller can claim the dunning costs in addition to the outstanding invoice amount or, at his option, withdraw from the contract and demand compensation for non-performance. The damage due to default in payment amounts in any case to the statutory default interest rate of currently 5% above the base interest rate according to § 1 Discount Transition Act. The seller reserves the right to claim further damage.
You can send us your order online, by email, by phone or by fax. We do not have a minimum order value.
We deliver free of charge in Germany.
You have different payment options: cash on collection, online payment (PayPal).
We strive to offer a fast and reliable service. Your order is usually processed within 48 hours. If some items are currently not available from our manufacturer, we will inform you by phone. Our normal delivery time within Germany is 7 days. In order to avoid disappointment, we ask you to place your Christmas and Easter orders in good time.
The packaging costs are included in our prices. The goods remain the property of Carromco GmbH & Co. KG for full payment.
If the delivered items have obvious material or manufacturing defects, including transport damage, please report such defects to us or to the person delivering the item. The delivered goods are to be examined immediately by commercial buyers; obvious defects are also to be reported to the seller immediately, stating the necessary data. In the event of defects in the goods, the buyer initially only has the right to a faultless subsequent delivery. If this fails or if it is unreasonable for the seller, the buyer has the right to choose to reduce the price or to change the contract. Insofar as we grant you a seller's guarantee without prejudice to these statutory claims, the details result from the guarantee conditions that are attached to the item supplied. Statutory warranty rights apply to all goods from our shop.
Your orders will be saved with us. We collect and process the data carefully and only use them for the fulfillment of the contract and your business information. Should you lose your documents for your orders, please contact us by email, fax or telephone. We will be happy to send you a copy of the details of your order.
The contracts concluded with us are in all cases subject to the law of the Federal Republic of Germany. This also applies to orders and/or deliveries abroad. Carromco GmbH & Co. KG, Mühlenweg 144, 22844 Norderstedt, Germany, Telephone number: +49 40 3259266-22, Email: email@example.com, Fax number: +49 40 3259266-33.
The European Commission provides a platform for online dispute resolution, which you can find at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
The seller retains ownership of the goods until all claims of the seller against the buyer from the business relationship, including future claims arising from contracts concluded at the same time or later, have been settled. This also applies if individual or all of the seller's claims have been included in a current invoice and the balance has been drawn and recognized. The buyer is only entitled to resell the reserved goods in the ordinary course of business if he hereby assigns to the seller all claims that arise from the resale against the buyer or against third parties. If goods subject to retention of title are sold unprocessed or after processing or combination with objects that are exclusively owned by the buyer, the buyer hereby assigns the claims arising from the resale in full to the seller. If the reserved goods are sold by the buyer after processing/combination together with goods that do not belong to the seller, the buyer hereby assigns the claims arising from the resale in the amount of the value of the reserved goods with all ancillary rights and priority over the rest. The seller accepts the assignment. The buyer is authorized to collect these claims even after assignment. The right of the seller to collect the claim himself remains unaffected by this; however, the seller undertakes not to collect the claim as long as the buyer properly meets his payment and other obligations. The seller can demand that the buyer notify him of the assigned claims and their debtors, provide all information required for collection, hand over the relevant documents and notify the debtor of the assignment.
In the event of a violation of the rights of third parties, e.g. exclusive rights and related sales bans, claims for damages by the buyer against the seller are excluded.